Frequently Asked Questions

Everything you need to know about your Nine West shopping experience.

How can I track the status of my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.

What is your return policy for footwear and accessories?

We accept returns of unworn, unwashed merchandise in original packaging within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.

Do you offer international shipping?

Currently, we ship to addresses within the United States and select international territories. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

How do I determine my correct shoe size?

Nine West shoes generally run true to size. We provide a comprehensive Size Guide on every product page to help you compare US, UK, and EU measurements for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for flexible installments.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the items following our standard return policy once they arrive.